Shipping

SMALL PACKET AND REGULAR MAIL

(No Tracking / No Guaranteed Arrival Date)

To keep your shipping costs low, we provide mailing with Small Packet. Small Packet does NOT include tracking but we've shipped hundreds of items with it and seldom had a problem. That being said, we do want to iterate that shipping is still at the customer's risk since we have no control of shipping.

TRACKED SHIPPING

If you would like a tracking number, we do offer upgraded shipping that you can select at checkout. We now offer a variety of shipping options to send your jewels around the world. For international orders, we highly recommend this upgrading to tracked packet.

DISPATCH AND PROCESSING

All our orders are processed 1-2 days after your order has been placed, and shipped out from our Vancouver studio Monday-Friday with exceptions of Holidays.

Shipping costs are non-refunable after dispatch

Statement Grey is NOT responsible for:

• LOST PARCELS
• POSTAL SERVICE DELAYS
• PARCELS RETURNED DUE TO INCORRECT ADDRESS
• ITEMS DAMAGED DURING SHIPMENT

Unfortunately, these situations are out of our control but we are always here to help in any way we can. Please send us a message so we can see if there is anything we can do.

CANADA All Canada orders will be charged sales tax according to your province of residence.

INTERNATIONAL ORDERS Customs and Duties are the sole responsibility of the customer. 

SHIPPING TIMES

Our experience with Canada Post has been very positive and reliable. They do not provide guaranteed arrival times with Oversize Mailing; however packages within North America tend to arrive within 4-10 BUSINESS DAYS depending on the distance. If you have any questions at all regarding shipping, feel free to contact us: StatementGrey@gmail.com

If you don't receive your item within 4 weeks, please do let us know.

*Note that shipping estimates are approximate and do not include weekends or any delays by the postal service or customs.

**( November - December ) Due to holiday volumes, you may see longer transit times.