****COVID UPDATE from Canada Post****
Due to COVID-19, Canada Post has suspended all delivery guarantees on all parcels mailed on and after March 18, 2020. Please note that major incidents can occur beyond Canada Post's control which can result in a delay.
TRACKED SHIPPING (CANADA POST)
All orders come with a Tracking Number. A PHONE NUMBER WILL BE REQUIRED FOR SHIPPING outside of Canada.
Canada: Expedited Parcel (4-7 Business Days)
Everywhere else: Tracked Packet - International / USA (6-8 Business Days)
**( November - December ) Due to holiday volumes, you may see longer transit times.
We offer many shipping options to fit different timelines. Some Shipping upgrades can be found at checkout but if you don't see what you're looking for, we're happy to find one that suits your timeline. If you have a specific timeline, please let us know in the "note to seller" and/or send us a message, so we can do our best to ensure it arrives on time.
DISPATCH AND PROCESSING
All our orders are processed 1-2 days after your order has been placed, and shipped out from our Vancouver studio Monday-Friday with exceptions of Holidays.
For wholesale order processing times, please contact StatementGrey@gmail.com.
Shipping costs are non-refunable after dispatch
CANADA: All Canada orders will be charged sales tax according to your province of residence.
INTERNATIONAL ORDERS: Customs and Duties are the sole responsibility of the customer.
Statement Grey is NOT responsible for:
- LOST PARCELS
- POSTAL SERVICE DELAYS
- PARCELS RETURNED DUE TO INCORRECT ADDRESS
- ITEMS DAMAGED DURING SHIPMENT
However, we're always here to help in any way we can. ALL PACKAGES ARE INSURED and we're happy to help you through the process. Please send us a message so we can see if there is anything we can do.