Shipping
HOLIDAY SHIPPING DEADLINES
*Dates are estimated cut-off dates by the carrier for standard shipping and are NOT guaranteed.
Within BC: Dec.18th
Canada: Dec.15th
USA: Dec.15th (Hawaii & Alaska - 11th)
International: Dec.5th (may vary based on country)
FREE SHIPPING
Free standard shipping within Canada and the USA on orders over $75 CAD (excluding wholesale orders).
LOCAL PICKUP
Local Pickup option is available in Coquitlam at checkout.
STANDARD TRACKED SHIPPING
All orders are tracked and insured by the carrier.* During November to December, due to holiday volumes, you may experience longer transit times.
Canada: 4-7 Business Days (Within Metro Vancouver, 2-4 business days)
USA: 6-8 Business Days
International: 8-14 Business Days
EXPRESS SHIPPING UPGRADE
Canada: 2-4 Business Days
USA: 2-4 Business Days
International: None available
PROCESSING
All our orders are processed 1-2 days after your order has been placed, and shipped out from our Vancouver studio Monday-Friday, except Holidays.
For wholesale order processing times, please contact StatementGrey@gmail.com.
Shipping costs are non-refundable after dispatch
Taxes and duties
CANADA: All Canadian orders will be charged sales tax according to your province of residence.
INTERNATIONAL ORDERS: Customs and Duties are the sole responsibility of the customer.
US TARIFFS are prepaid by us before shipping, so there are NO ADDITIONAL costs to the customer.
Liability
Statement Grey is NOT responsible for:
- LOST PARCELS (covered by carrier insurance)
- POSTAL SERVICE DELAYS
- PARCELS RETURNED DUE TO INCORRECT ADDRESS
- ITEMS DAMAGED DURING SHIPMENT (covered by carrier insurance)
However, we're always here to help in any way we can.
*ALL PACKAGES ARE INSURED and we're happy to help you through the process. Please send us a message so we can see if there is anything we can do.